Chat Support Jobs in Japan – Latest Jobs in Japan 2023. A Chat Support Agent is responsible for providing online customer support through a variety of communication platforms. They must be able to quickly and accurately respond to customer inquiries in a friendly, professional manner. They must be knowledgeable about the products and services offered by the company and must be able to troubleshoot problems and provide helpful advice. They must also have strong communication skills, both written and verbal, as well as an understanding of customer service principles. Additionally, they must be able to multitask effectively while handling multiple conversations at once. GrowthFn is hiring candidates for chat support services for an attractive salary package of ¥250,000 monthly. Ejobsapply brings the latest jobs in Osaka, Japan for hiring suitable candidates for this job. You can easily apply online by submitting your resume. Further details of the job are given below.
- Chat Support
- Information Technology
- Competitive salaries
- The company applies salary increases with time and experience
- Basic allowances are provided
- Incentives and facilities
- Bonuses on efficient work
- General day offs
- Medical and emergency leaves
- Respond promptly to customer inquiries in a friendly and professional manner.
- Provide accurate information about products and services.
- Troubleshoot customer issues and provide solutions in a timely manner.
- Gather customer feedback to improve customer service experience.
- Manage customer accounts and records in the database system.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Identify and escalate priority issues to appropriate internal teams for further investigation and resolution.
- Monitor chat queues, respond to inquiries, and transfer chats as needed based on the availability of resources or issue complexity/urgency.
- Maintain records of conversations with customers for future reference as needed or requested by management or supervisors.
- Stay updated on product knowledge, promotions, policies, and procedures as necessary.
How to apply:
- Candidates need to fill out the application form along with submitting their resume by clicking apply for job button.
- The Human resource team of the company will scrutinize the application and shortly contact the eligible applicant for the further hiring process.
- For more jobs, visit: https://ejobsapply.com/jobs/
25th of June 2023