Customer Service Advisor Jobs In 2023

Customer Service Advisor Jobs In 2023. European Tyre Enterprise Limited is an international tire and automotive service, maintenance, and repair business group with annual sales revenues of more than £1 billion across five countries in Europe. The Customer Care and Experience team is here to support our customer’s needs, giving professional advice, assistance, and solutions. The Customer Care Agent is an assault skilled role, delivering an outstanding and first-class Customer Experience. You will be, handling customer contacts, and troubleshooting problems professionally and politely to ensure effective resolution and customer satisfaction.For more details please read the information below

Position

• Customer Service Advisor

Job Type

• Full-time

Salary

• £20,000 a year probably

Qualification Required for this job

• A passion for customer service and excellent customer service skills.
• Professional, personal, and empathetic approach.
• Good telephone manners.
• Keep to your promises and keep your customers updated.
• Very organized and can prioritize tasks accordingly.
• Problem-solving and analysis.
• Great written and verbal communication.
• Ability to handle complex queries and challenging customer scenarios.
• An ability to learn new systems and processes.
• Excellent communication and relationship skills.
• Require a reasonable technical understanding of all products and services offered by the Company, be fully conversant with the Company Standards & Work Instructions and ETEL retail brands policies and procedures, in particular ETEL retail brand guarantees and terms and conditions sale.
• Require a detailed knowledge of the ETEL retail bbrands’Internet sales and back office processes
• Customer service and complaints handling experience.
• Call center experience and fast fit industry experience will be an added advantage.
• Computer literate.

Job roles

• Receive and make all calls using the correct telephone software to ensure accurate call logging and reporting can be achieved.
• Use bespoke Fleet systems to identify which supplier the driver can use and advise accordingly.
• Arrange to hire cars for Retail, Fleet, and Mobile customers.
• Actively demonstrate ‘one team’ and ‘customer first’ culture along with Company values and vision in own role.
• Provide regular feedback, any ideas to reduce repeat contacts, and complaint trends to assist with the implementation of improvements for the business and our customers.
• Provide support and assistance to other agents and internal customers as necessary.
• Attend and contribute to department meetings where required.
• Commit to self-development and training sessions/programs.
• Reporting of sickness as per company policy.
• Booking of holidays must be made and authorized by your line Manager

Job the benefits and rewards

• Growth opportunities
• Leaves
• Attractive salary

How to Apply

• Candidates can apply for this job by pressing the apply button.
• Interested candidates who are relevant to this position are requested to apply.
• No candidate will be catered to after the deadline.
• Male candidates are eligible for this job.
• For more job updates visit https://www.ejobsapply.com/

Deadline

• The last date to apply for this job is 24 May 2023

Location

• Letchworth